Return Policy
We stand behind every personalized gift we create. If something isn't right, we'll make it right — quickly and hassle-free. All requests must be submitted within 180 days of delivery.
Our Quality Guarantee
Every personalized item is inspected by our QC team before shipment. If your order arrives defective or damaged, contact us and we will arrange a replacement or full refund — no need to return the product.
Defective or Damaged Items
- Email us at support@echoment.com to open a return request.
- Attach clear photos or a short video of the issue, along with a brief description.
- We will process your refund or send a replacement within 48 hours.
No return shipment required — for quality issues, simply provide the evidence above. We cover all costs.
Non-Quality Returns
To be eligible for a return for non-quality reasons, all of the following must be met:
- Item in original condition, all labels and seals intact and undamaged
- Original packaging intact and undamaged
- No signs of use; all included accessories present and unused
If eligible, follow these steps:
- Contact us within 99 days of delivery to request a return and obtain the return address.
- Pay for return shipping and provide the tracking label to our customer service team.
- Once we receive the label, we will process your refund.
Crafting fee notice: Personalized items returned for non-quality reasons receive a 70% refund. A 30% crafting fee is deducted to cover customization costs. Return shipping is the customer's responsibility.
Refund Details
- Quality issue: 100% full refund, no return needed
- Non-quality return: 70% refund (30% crafting fee deducted)
- Refunds are returned to your original payment method within 3–5 business days
- Shipping costs are non-refundable for non-quality returns
- Please allow 2–3 weeks for returned items to reach our warehouse before the refund is issued
Contact Us
support@echoment.com
We reserve the right to amend this policy at any time. Any changes will be published on this page.